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edited by Lizzie Bruce
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edited by Lizzie Bruce
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15 15  
16 16  Writing in plain English can make meaning clear, so that judges don’t have to rely on sometimes contradictory interpretations.
17 17  
18 -If information on your website is unclear your organisation could be taken to court and lose, even if the content was approved by a legal department.
19 19  
19 +=== 1. Use simple language for legal terms. ===
20 20  
21 -=== 1. Explain the law simply, in context. ===
21 +If information on your website is unclear your organisation could be taken to court and lose, even if content is approved by your legal department.
22 22  
23 -When you refer to a law, or part of it, explain what the law is about right there at the point of user need. Do not only refer to it in a reference section or appendix.
24 24  
24 +(% class="wikigeneratedid" %)
25 +=== 2. Explain the law in context. ===
26 +
27 +When you refer to a law, or part of it, explain what that law is at the point of user need. Do not only refer to it in a reference section or appendix.
28 +
25 25  >Example:
26 26  > "We collect personal information on this form under section 26 the Freedom of Information and Protection of Privacy Act, because it concerns our programs and activities (c), and it is necessary for planning and evaluating our programs and activities(e)."
27 27  > This content is positioned at the top of a form, not hidden away in references section.
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65 65  
66 66  == Usability evidence for plain English in medicine ==
67 67  
68 -[[Plain English Campaign – guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]]
72 +[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
69 69  
70 -[[Academy of Medical Royal Colleges – Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]]
74 +[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
71 71  
72 72  
73 73  == {{id name="mo"/}}Money ==
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77 77  
78 78  === 1. Use clear language. ===
79 79  
84 +Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Make your information easy for them to understand.
85 +
80 80  === ===
81 81  
82 82  === 2. Explain terminology. ===
83 83  
84 -=== ===
90 +Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
85 85  
92 +
93 +
86 86  === 3. Give examples of conceptual arrangements. ===
87 87  
96 +A tracker or shared ownership mortgage is easier to understand if you give examples.
88 88  
98 +This is important for credit arrangements where there is an initial interest rate that may change.
99 +
100 +
89 89  == Usability evidence for plain English in finance ==
90 90  
103 +[[A to Z of financial terms (PDF 87KB)>>http://www.plainenglish.co.uk/files/financialguide.pdf]] from Plain English Campaign.
91 91  
92 -
105 +[[Plain English guide to financial term (PDF 686KB)>>https://www.nala.ie/resources/plain-english-guide-financial-terms]] from National Adult Literacy Agency, Ireland, January 2009.