Skip to Content
Last modified by Lizzie Bruce on 2020/01/11 23:49
From version Icon 1.40 Icon
edited by Lizzie Bruce
on 2019/03/09 02:38
Change comment: There is no comment for this version
To version Icon 1.46 Icon
edited by Lizzie Bruce
on 2019/03/15 20:02
Change comment: There is no comment for this version

Summary

Details

Icon Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -Law, medicine and money
1 +Plain language for law, medicine, money
Content
... ... @@ -1,11 +1,17 @@
1 1  (% class="box" %)
2 2  (((
3 -Following this helps:
4 -\\
3 +{{id name="#UM"/}}Following this helps:
4 +
5 +
6 +* **people in a hurry** – simply written content is quicker to scan
7 +* **people who are stressed** – if you're anxious it's difficult to understand complex text
8 +* **people who are multi-tasking** – when distracted complex text is harder to comprehend
9 +* **cognitive impairments** – easy to understand words involve less cognitive load
10 +* **visual impairments** – short, simple sentences convey meaning in a smaller visual field
11 +* **motor impairments** – it takes less physical effort to navigate shorter content
5 5  )))
6 6  
7 7  
8 -(% class="wikigeneratedid" %)
9 9  == Guidance ==
10 10  
11 11  (% class="wikigeneratedid" %)
... ... @@ -12,116 +12,149 @@
12 12  The [[legal>>doc:||anchor="l"]], [[medical>>doc:||anchor="m"]] and [[financial>>doc:||anchor="mo"]] professions are known for using complex terminology. But it's not necessary and confuses people who use their services. 
13 13  
14 14  
15 -[[Law>>doc:||anchor="l"]]
21 +(% class="wikigeneratedid" id="H1.Usesimplelanguageforlegalterms." %)
22 +[[1. Use simple language for legal terms.>>doc:||anchor="#l1"]]
16 16  
17 -[[Medicine>>doc:||anchor="m"]]
24 +(% class="wikigeneratedid" id="H2.Explainthelawincontext." %)
25 +[[2. Explain the law in context.>>doc:||anchor="#l2"]]
18 18  
19 -[[Money>>doc:||anchor="mo"]]
27 +(% class="wikigeneratedid" id="H1.Writeclearly." %)
28 +[[3. Write medical information clearly.>>doc:||anchor="#m1"]]
20 20  
21 -----
30 +(% class="wikigeneratedid" id="H2.Explainmedicalterms." %)
31 +[[4. Explain medical terms.>>doc:||anchor="#m2"]]
22 22  
23 -== {{id name="l"/}}Law ==
33 +(% class="wikigeneratedid" id="H1.Useclearlanguage." %)
34 +[[5. Use clear language for financial information.>>doc:||anchor="#mo1"]]
24 24  
25 -Judges need to decide what legal writers intended their writing to mean. They have evolved a set of tools for this analysis: Statutory Interpretation.
36 +(% class="wikigeneratedid" id="H2.Explainterminology." %)
37 +[[6. Explain financial terminology.>>doc:||anchor="#mo2"]]
26 26  
27 -Writing in plain English can make meaning clear, so that judges don’t have to rely on sometimes contradictory interpretations.
39 +(% class="wikigeneratedid" id="H3.Giveexamplesofconceptualarrangements." %)
40 +[[7. Give examples of conceptual financial arrangements.>>doc:||anchor="#mo3"]]
28 28  
42 +[[Usability evidence>>doc:||anchor="#UEL"]]
29 29  
30 -=== 1. Use simple language for legal terms. ===
31 31  
45 +----
46 +
47 +== {{id name="l"/}}Law ==
48 +
49 +Judges need to decide what legal writers intended by their writing. They evolved a set of tools for this analysis: Statutory Interpretation. Using plain English can make meaning clear, so that judges avoid relying on sometimes contradictory interpretations.
50 +
51 +
52 +=== {{id name="#l1"/}}1. Use simple language for legal terms. ===
53 +
32 32  If information on your website is unclear your organisation could be taken to court and lose, even if content is approved by your legal department.
33 33  
34 34  
35 -=== 2. Explain the law in context. ===
57 +=== {{id name="#l2"/}}2. Explain the law in context. ===
36 36  
37 37  When you refer to a law, or part of it, explain what that law is at the point of user need. Do not only refer to it in a reference section or appendix.
38 38  
39 ->Example:
40 -> Positioned at the top of a form, not hidden away in references section.
41 41  
62 +Example:
63 +\\(% class="mark" %)Positioned at the top of a form, not hidden away in references section.
64 +
42 42  (((
43 43  "We collect personal information on this form under section 26 the Freedom of Information and Protection of Privacy Act, because it concerns our programs and activities (c), and it is necessary for planning and evaluating our programs and activities(e)."
44 44  )))
45 45  
46 ->Example:
47 ->
48 ->"**Direct sales contract — exemptions from application of the Act**"  [Subheading]
49 ->
50 ->5 (1) This section describes direct sellers that are, and circumstances in which direct sellers are, exempt from the application of sections 19 to 22 (required contents, direct sales contracts, direct sales contract — cancellation, credit agreement respecting direct sales contract) of the Act."  [Body copy]
51 51  
52 -== ==
70 +Example:
71 +\\[Subheading]
72 +(% class="mark" %)"**Direct sales contract — exemptions from application of the Act**(%%)
73 +
53 53  
54 -== Usability evidence: plain English in law ==
75 +[Body copy]
76 +(% class="mark" %)5 (1) This section describes direct sellers that are, and circumstances in which direct sellers are, exempt from the application of sections 19 to 22 (required contents, direct sales contracts, direct sales contract — cancellation, credit agreement respecting direct sales contract) of the Act."
55 55  
56 -[['Joseph Kimble—No, the law does not (normally) require legalese'>>url:http://www.ivacheung.com/2015/07/joseph-kimble-no-the-law-does-not-normally-require-legalese-editing-goes-global-2015/]] Editing Goes Global, 2015. Professor Joseph Kimble discusses the "psuedo-precision of legalese".
57 57  
58 -[[Plain language: the underlying research>>url:https://www.victorialawfoundation.org.au/sites/default/files/resources/Schriver_Karen%20Clarity2012.pdf]], Karen Schriver slide presentation, pages 29 to 35.
79 +----
59 59  
60 -[[The public speaks: an empirical study of legal communication>>url:http://works.bepress.com/cgi/viewcontent.cgi?article=1000&context=christopher_trudeau]], study by Christopher Trudeau (@proftrudeau on Twitter) containing case studies from solicitors about using legal language.
81 +== {{id name="m"/}}Medicine ==
61 61  
62 -[[Richmond vs HRA>>url:http://www.alltrials.net/news/judgment-in-richmond-v-hra-judicial-review/]] A pharmaceutical company called Richmond took the Health Regulatory Authority to court because the website was confusing. A high court judge deemed the site 'unlawful' and ruled against the government. The site was cleared through a legal department. This set a precedent in the UK. You could still be sued even with all the legal language is there, if the information is not clear.
83 +People need doctors' letters and consultant reports to be easy to understand. And they need online information about health conditions to be comprehensible.  
84 +
63 63  
64 -[[Plain English Campaign>>url:http://www.plainenglish.co.uk/campaigning/past-campaigns/legal/drafting-in-plain-english.html]] believes legalese is unnecessary and does not do what it was intended to. "The argument that clarity should be sacrificed for a document to be comprehensive does not stand up."
86 +=== {{id name="#m1"/}}3. Write medical information clearly. ===
65 65  
88 +Users of the information might be in shock or anxious, which reduces cognition.
66 66  
67 -----
68 68  
69 -== {{id name="m"/}}Medicine ==
91 +=== {{id name="#m2"/}} 4. Explain medical terms. ===
70 70  
71 -People need letters and reports about their health from doctors and consultants to be easy to understand. And they need online information to be comprehensible. 
93 +Medical terms are likely not to be understood by your readers. It is likely assuming they would know a word in a foreign language. Follow the word or phrase with a plain English explanation.
72 72  
73 73  
74 -=== 1. Write clearly. ===
96 +----
75 75  
76 -Users of the information might be in shock or anxious, which reduces cognition.
98 +== ==
77 77  
100 +== {{id name="mo"/}}Money ==
78 78  
79 -=== 2. Explain medical terms. ===
102 +Many people do not understand financial terms. This causes problems. Complex terminology describing conceptual arrangements about a non-tangible resource does not help anyone. 
103 +
80 80  
81 -Medical terms are likely not to be understood by your readers. It is likely assuming they would know a word in a foreign language. Follow the word or phrase with a plain English explanation.
105 +=== {{id name="#mo1"/}}5. Use clear language for financial information. ===
82 82  
107 +Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Write information so that it is easy for them to understand.
108 +\\
83 83  
84 -== Usability evidence: plain English in medicine ==
110 +=== {{id name="#mo2"/}}6. Explain financial terminology. ===
85 85  
86 -[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
112 +Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
87 87  
88 -[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
89 89  
90 -[['Clarity is king – the evidence that reveals the desperate need to re-think the way we write'>>https://gds.blog.gov.uk/2014/02/17/guest-post-clarity-is-king-the-evidence-that-reveals-the-desperate-need-to-re-think-the-way-we-write/]] GDS blog, Mark Morris, 2014
115 +=== {{id name="#mo3"/}}7. Give examples of conceptual financial arrangements. ===
91 91  
92 -[['Connecting with audiences: An evidence-based language sourcebook for the Department of Health'>>http://www.linguisticlandscapes.co.uk/pdf/DH%20Language%20Guidelines%20230710%20FINAL_for%20website_240114.pdf]] Linguistic Landscapes, July 2010
117 +A tracker or shared ownership mortgage is easier to understand if you give examples.
93 93  
94 -[[NHS content style guide beta>>https://beta.nhs.uk/service-manual/content/how-we-write]], January 2019
119 +This is important for credit arrangements where there is an initial interest rate that may change.
95 95  
96 96  
97 -----
122 +=== {{id name="#UEL"/}}Usability evidence ===
98 98  
99 -== ==
124 +(% class="wikigeneratedid" %)
125 +==== Legal ====
100 100  
101 -== {{id name="mo"/}}Money ==
127 +[['Joseph Kimble—No, the law does not (normally) require legalese'>>url:http://www.ivacheung.com/2015/07/joseph-kimble-no-the-law-does-not-normally-require-legalese-editing-goes-global-2015/]] Editing Goes Global, 2015. Professor Joseph Kimble discusses the "psuedo-precision of legalese".
102 102  
103 -Many people do not understand their finances and it causes them problems. Complex terminology describing concept-heavy arrangements about a non-tangible resource makes things difficult for everybody.
129 +[[Plain language: the underlying research>>url:https://www.victorialawfoundation.org.au/sites/default/files/resources/Schriver_Karen%20Clarity2012.pdf]], Karen Schriver slide presentation, pages 29 to 35.
104 104  
131 +[[The public speaks: an empirical study of legal communication>>url:http://works.bepress.com/cgi/viewcontent.cgi?article=1000&context=christopher_trudeau]], study by Christopher Trudeau (@proftrudeau on Twitter) containing case studies from solicitors about using legal language.
105 105  
106 -=== 1. Use clear language. ===
133 +[[Richmond vs HRA>>url:http://www.alltrials.net/news/judgment-in-richmond-v-hra-judicial-review/]] A pharmaceutical company called Richmond took the Health Regulatory Authority to court because the website was confusing. A high court judge deemed the site 'unlawful' and ruled against the government. The site was cleared through a legal department. This set a precedent in the UK. You could still be sued even with all the legal language is there, if the information is not clear.
107 107  
108 -Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Make your information easy for them to understand.
109 -\\
135 +[[Plain English Campaign>>url:http://www.plainenglish.co.uk/campaigning/past-campaigns/legal/drafting-in-plain-english.html]] believes legalese is unnecessary and does not do what it was intended to. "The argument that clarity should be sacrificed for a document to be comprehensive does not stand up."
110 110  
111 -=== 2. Explain terminology. ===
137 +====
138 +\\Medical ====
112 112  
113 -Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
140 +[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
114 114  
142 +[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
115 115  
116 -=== 3. Give examples of conceptual arrangements. ===
144 +[['Clarity is king – the evidence that reveals the desperate need to re-think the way we write'>>https://gds.blog.gov.uk/2014/02/17/guest-post-clarity-is-king-the-evidence-that-reveals-the-desperate-need-to-re-think-the-way-we-write/]] GDS blog, Mark Morris, 2014
117 117  
118 -A tracker or shared ownership mortgage is easier to understand if you give examples.
146 +[['Connecting with audiences: An evidence-based language sourcebook for the Department of Health'>>http://www.linguisticlandscapes.co.uk/pdf/DH%20Language%20Guidelines%20230710%20FINAL_for%20website_240114.pdf]] Linguistic Landscapes, July 2010
119 119  
120 -This is important for credit arrangements where there is an initial interest rate that may change.
148 +[[NHS content style guide beta>>https://beta.nhs.uk/service-manual/content/how-we-write]], January 2019
121 121  
122 122  
123 -== Usability evidence: plain English in finance ==
151 +==== Finance ====
124 124  
125 125  [[A to Z of financial terms (PDF 87KB)>>http://www.plainenglish.co.uk/files/financialguide.pdf]] from Plain English Campaign.
126 126  
127 127  [[Plain English guide to financial term (PDF 686KB)>>https://www.nala.ie/resources/plain-english-guide-financial-terms]] from National Adult Literacy Agency, Ireland, January 2009.
156 +
157 +
158 +(% class="box" %)
159 +(((
160 +See also:
161 +
162 +* [[Plain English>>doc:Plain English.Plain English, simple sentences.WebHome]]
163 +* [[Simple sentences>>url:https://readabilityguidelines.myxwiki.org/xwiki/bin/view/Plain%20English/Simple%20sentences/]]
164 +* [[Specialist terms>>url:https://readabilityguidelines.myxwiki.org/xwiki/bin/view/Plain%20English/Plain%20English%2C%20simple%20sentences/#st]]
165 +* [[Words to avoid>>url:https://readabilityguidelines.myxwiki.org/xwiki/bin/view/Plain%20English/Words%20to%20avoid/]]
166 +)))