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Last modified by Lizzie Bruce on 2020/01/11 23:49
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edited by Lizzie Bruce
on 2019/03/09 03:18
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To version Icon 1.21 Icon
edited by Lizzie Bruce
on 2019/03/07 16:49
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1 -(% class="box" %)
2 -(((
3 -{{id name="#UM"/}}Following this helps:
4 -
5 -
6 -* **people in a hurry** – simply written content is quicker to scan
7 -* **people who are stressed** – if you're anxious it's harder to comprehend things
8 -* **people who are multi-tasking** – when distracted you cannot concentrate on complex text
9 -* **cognitive impairments** – easy to understand words carry less cognitive load
10 -* **visual impairments** – short, simple sentences convey meaning in a smaller visual field
11 -* **motor impairments** – it's less tiring when you can understand what you read quickly
12 -)))
13 -
14 -
15 -== Guidance ==
16 -
17 17  (% class="wikigeneratedid" %)
18 -The [[legal>>doc:||anchor="l"]], [[medical>>doc:||anchor="m"]] and [[financial>>doc:||anchor="mo"]] professions are known for using complex terminology. But it's not necessary and confuses people who use their services. 
19 -
2 +The legal, medical and financial professions are known for using complex terminology. But it's not necessary and confuses people who use their services.
20 20  
21 -=== Law ===
22 22  
23 -Judges need to decide what legal writers intended by their writing. They evolved a set of tools for this analysis: Statutory Interpretation. Using plain English can make meaning clear, so that judges avoid relying on sometimes contradictory interpretations.
24 -
5 +[[Law>>doc:||anchor="l"]]
25 25  
26 -(% class="wikigeneratedid" id="H1.Usesimplelanguageforlegalterms." %)
27 -[[1. Use simple language for legal terms.>>doc:||anchor="#l1"]]
7 +[[Medicine>>doc:||anchor="m"]]
28 28  
29 -(% class="wikigeneratedid" id="H2.Explainthelawincontext." %)
30 -[[2. Explain the law in context.>>doc:||anchor="#l2"]]
9 +[[Money>>doc:||anchor="mo"]]
31 31  
32 -[[Usability evidence: plain English in law>>doc:||anchor="#UEL"]]
33 33  
12 +== {{id name="l"/}}Law ==
34 34  
35 -=== Medicine ===
14 +Judges need to decide what legal writers intended their writing to mean. They have evolved a set of tools for this analysis: Statutory Interpretation.
36 36  
37 -People need doctors' letters and consultant reports to be easy to understand. And they need online information about health conditions to be comprehensible.  
38 -
16 +Writing in plain English can make meaning clear, so that judges don’t have to rely on sometimes contradictory interpretations.
39 39  
40 -(% class="wikigeneratedid" id="H1.Writeclearly." %)
41 -[[1. Write clearly.>>doc:||anchor="#m1"]]
18 +If information on your website is unclear your organisation could be taken to court and lose, even if the content was approved by a legal department.
42 42  
43 -(% class="wikigeneratedid" id="H2.Explainmedicalterms." %)
44 -[[2. Explain medical terms.>>doc:||anchor="#m2"]]
45 45  
46 -[[Usability evidence: plain English in medicine>>doc:||anchor="#UM"]]
21 +=== 1. Explain the law simply, in context. ===
47 47  
23 +When you refer to a law, or part of it, explain what the law is about right there at the point of user need. Do not only refer to it in a reference section or appendix.
48 48  
49 -=== Money ===
25 +>Example:
26 +> "We collect personal information on this form under section 26 the Freedom of Information and Protection of Privacy Act, because it concerns our programs and activities (c), and it is necessary for planning and evaluating our programs and activities(e)."
27 +> This content is positioned at the top of a form, not hidden away in references section.
50 50  
51 -Many people do not understand financial terms. This causes problems. Complex terminology describing conceptual arrangements about a non-tangible resource does not help anyone. 
52 -
29 +>Example:
30 +>
31 +>"Direct sales contract — exemptions from application of the Act" [Subheading]"
32 +>
33 +>5 (1) This section describes direct sellers that are, and circumstances in which direct sellers are, exempt from the application of sections 19 to 22 (required contents, direct sales contracts, direct sales contract — cancellation, credit agreement respecting direct sales contract) of the Act." [Body copy]
53 53  
54 -(% class="wikigeneratedid" id="H1.Useclearlanguage." %)
55 -[[1. Use clear language.>>doc:||anchor="#mo1"]]
56 -
57 -(% class="wikigeneratedid" id="H2.Explainterminology." %)
58 -[[2. Explain terminology.>>doc:||anchor="#mo2"]]
59 -
60 -(% class="wikigeneratedid" id="H3.Giveexamplesofconceptualarrangements." %)
61 -[[3. Give examples of conceptual arrangements.>>doc:||anchor="#mo3"]]
62 -
63 -[[Usability evidence: plain English in finance>>doc:||anchor="#UEMO"]]
64 -
65 -
66 -----
67 -
68 -== {{id name="l"/}}Law – plain English guidelines ==
69 -
70 -=== {{id name="#l1"/}}1. Use simple language for legal terms. ===
71 -
72 -If information on your website is unclear your organisation could be taken to court and lose, even if content is approved by your legal department.
73 -
74 -
75 -=== {{id name="#l2"/}}2. Explain the law in context. ===
76 -
77 -When you refer to a law, or part of it, explain what that law is at the point of user need. Do not only refer to it in a reference section or appendix.
78 -
79 -
80 -Example:
81 -\\(% class="mark" %)Positioned at the top of a form, not hidden away in references section.
82 -
83 -(((
84 -"We collect personal information on this form under section 26 the Freedom of Information and Protection of Privacy Act, because it concerns our programs and activities (c), and it is necessary for planning and evaluating our programs and activities(e)."
85 -)))
86 -
87 -
88 -Example:
89 -\\[Subheading]
90 -(% class="mark" %)"**Direct sales contract — exemptions from application of the Act**(%%)
91 -
92 -
93 -[Body copy]
94 -(% class="mark" %)5 (1) This section describes direct sellers that are, and circumstances in which direct sellers are, exempt from the application of sections 19 to 22 (required contents, direct sales contracts, direct sales contract — cancellation, credit agreement respecting direct sales contract) of the Act."
95 -
96 96  == ==
97 97  
98 -=== {{id name="#UEL"/}}Usability evidence: plain English in law ===
37 +== Usability evidence for plain English in law ==
99 99  
100 100  [['Joseph Kimble—No, the law does not (normally) require legalese'>>url:http://www.ivacheung.com/2015/07/joseph-kimble-no-the-law-does-not-normally-require-legalese-editing-goes-global-2015/]] Editing Goes Global, 2015. Professor Joseph Kimble discusses the "psuedo-precision of legalese".
101 101  
... ... @@ -108,58 +108,46 @@
108 108  [[Plain English Campaign>>url:http://www.plainenglish.co.uk/campaigning/past-campaigns/legal/drafting-in-plain-english.html]] believes legalese is unnecessary and does not do what it was intended to. "The argument that clarity should be sacrificed for a document to be comprehensive does not stand up."
109 109  
110 110  
111 -----
112 112  
113 -== {{id name="m"/}}Medicine – plain English guidelines ==
51 +== {{id name="m"/}}Medicine ==
114 114  
115 -=== {{id name="#m1"/}}1. Write clearly. ===
53 +People need letters and reports about their health from doctors and consultants to be easy to understand. And they need online information to be comprehensible. 
116 116  
55 +
56 +=== 1. Write clearly. ===
57 +
117 117  Users of the information might be in shock or anxious, which reduces cognition.
118 118  
119 119  
120 -=== {{id name="#m2"/}} 2. Explain medical terms. ===
61 +=== 2. Explain medical terms. ===
121 121  
122 122  Medical terms are likely not to be understood by your readers. It is likely assuming they would know a word in a foreign language. Follow the word or phrase with a plain English explanation.
123 123  
124 124  
125 -=== {{id name="#UM"/}}Usability evidence: plain English in medicine ===
66 +== Usability evidence for plain English in medicine ==
126 126  
127 -[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
68 +[[Plain English Campaign – guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]]
128 128  
129 -[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
70 +[[Academy of Medical Royal Colleges – Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]]
130 130  
131 -[['Clarity is king – the evidence that reveals the desperate need to re-think the way we write'>>https://gds.blog.gov.uk/2014/02/17/guest-post-clarity-is-king-the-evidence-that-reveals-the-desperate-need-to-re-think-the-way-we-write/]] GDS blog, Mark Morris, 2014
132 132  
133 -[['Connecting with audiences: An evidence-based language sourcebook for the Department of Health'>>http://www.linguisticlandscapes.co.uk/pdf/DH%20Language%20Guidelines%20230710%20FINAL_for%20website_240114.pdf]] Linguistic Landscapes, July 2010
73 +== {{id name="mo"/}}Money ==
134 134  
135 -[[NHS content style guide beta>>https://beta.nhs.uk/service-manual/content/how-we-write]], January 2019
75 +Many people do not understand their finances and it causes them problems. Complex terminology describing concept-heavy arrangements about a non-tangible resource makes things difficult for everybody.
136 136  
137 137  
138 -----
78 +=== 1. Use clear language. ===
139 139  
140 -== ==
80 +=== ===
141 141  
142 -== {{id name="mo"/}}Money – plain English guidelines ==
82 +=== 2. Explain terminology. ===
143 143  
144 -=== {{id name="#mo1"/}}1. Use clear language. ===
84 +=== ===
145 145  
146 -Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Write information so that it is easy for them to understand.
147 -\\
86 +=== 3. Give examples of conceptual arrangements. ===
148 148  
149 -=== {{id name="#mo2"/}}2. Explain financial terminology. ===
150 150  
151 -Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
89 +== Usability evidence for plain English in finance ==
152 152  
153 153  
154 -=== {{id name="#mo3"/}}3. Give examples of conceptual arrangements. ===
155 -
156 -A tracker or shared ownership mortgage is easier to understand if you give examples.
157 -
158 -This is important for credit arrangements where there is an initial interest rate that may change.
159 -
160 -
161 -=== {{id name="#UEMO"/}}Usability evidence: plain English in finance ===
162 -
163 -[[A to Z of financial terms (PDF 87KB)>>http://www.plainenglish.co.uk/files/financialguide.pdf]] from Plain English Campaign.
164 -
165 -[[Plain English guide to financial term (PDF 686KB)>>https://www.nala.ie/resources/plain-english-guide-financial-terms]] from National Adult Literacy Agency, Ireland, January 2009.
92 +