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edited by Lizzie Bruce
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edited by Lizzie Bruce
on 2019/03/09 03:08
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Title
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1 -Clear health, financial and legal content
1 +Law, medicine and money
Content
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4 4  
5 5  
6 6  * **people in a hurry** – simply written content is quicker to scan
7 -* **people who are stressed** – if you're anxious it's difficult to understand complex text
8 -* **people who are multi-tasking** – when distracted complex text is harder to comprehend
9 -* **cognitive impairments** – easy to understand words involve less cognitive load
7 +* **people who are stressed** – if you're anxious it's harder to comprehend things
8 +* **people who are multi-tasking** – when distracted you cannot concentrate on complex text
9 +* **cognitive impairments** – easy to understand words carry less cognitive load
10 10  * **visual impairments** – short, simple sentences convey meaning in a smaller visual field
11 -* **motor impairments** – it takes less physical effort to navigate shorter content
11 +* **motor impairments** – it's less tiring when you can understand what you read quickly
12 12  )))
13 13  
14 14  
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15 15  == Guidance ==
16 16  
17 17  (% class="wikigeneratedid" %)
18 -The legal, financial and medical professions are known for complex terminology. This is not necessary and confuses people. 
18 +The [[legal>>doc:||anchor="l"]], [[medical>>doc:||anchor="m"]] and [[financial>>doc:||anchor="mo"]] professions are known for using complex terminology. But it's not necessary and confuses people who use their services. 
19 19  
20 20  
21 -(% class="wikigeneratedid" %)
22 -**Health:** People need to understand doctors' letters and consultant reports easily. They need to be able to comprehend online information about health. 
21 +=== Law ===
23 23  
24 -(% class="wikigeneratedid" %)
25 -**Finances: **Many people do not understand financial terms. This causes problems. Complex terminology describing conceptual arrangements is not helpful.
23 +Judges need to decide what legal writers intended by their writing. They evolved a set of tools for this analysis: Statutory Interpretation. Using plain English can make meaning clear, so that judges avoid relying on sometimes contradictory interpretations.
24 +
26 26  
27 -(% class="wikigeneratedid" %)
28 -**Law: **Judges created a set of tools to decide what legal writers intended: Statutory Interpretation. But analyses can contradict each other. Plain English makes meaning clearer from the start.
29 -
30 -
31 31  (% class="wikigeneratedid" id="H1.Usesimplelanguageforlegalterms." %)
32 32  [[1. Use simple language for legal terms.>>doc:||anchor="#l1"]]
33 33  
... ... @@ -34,26 +34,38 @@
34 34  (% class="wikigeneratedid" id="H2.Explainthelawincontext." %)
35 35  [[2. Explain the law in context.>>doc:||anchor="#l2"]]
36 36  
32 +[[Usability evidence: plain English in law>>doc:||anchor="#UEL"]]
33 +
34 +
35 +=== Medicine ===
36 +
37 37  (% class="wikigeneratedid" id="H1.Writeclearly." %)
38 -[[3. Write medical information clearly.>>doc:||anchor="#m1"]]
38 +[[1. Write clearly.>>doc:||anchor="#m1"]]
39 39  
40 40  (% class="wikigeneratedid" id="H2.Explainmedicalterms." %)
41 -[[4. Explain medical terms.>>doc:||anchor="#m2"]]
41 +[[2. Explain medical terms.>>doc:||anchor="#m2"]]
42 42  
43 +[[Usability evidence: plain English in medicine>>doc:||anchor="#UM"]]
44 +
45 +
46 +=== Money ===
47 +
43 43  (% class="wikigeneratedid" id="H1.Useclearlanguage." %)
44 -[[5. Use clear language for financial information.>>doc:||anchor="#mo1"]]
49 +[[1. Use clear language.>>doc:||anchor="#mo1"]]
45 45  
46 46  (% class="wikigeneratedid" id="H2.Explainterminology." %)
47 -[[6. Explain financial terminology.>>doc:||anchor="#mo2"]]
52 +[[2. Explain terminology.>>doc:||anchor="#mo2"]]
48 48  
49 49  (% class="wikigeneratedid" id="H3.Giveexamplesofconceptualarrangements." %)
50 -[[7. Give examples of conceptual financial arrangements.>>doc:||anchor="#mo3"]]
55 +[[3. Give examples of conceptual arrangements.>>doc:||anchor="#mo3"]]
51 51  
52 -[[Usability evidence>>doc:||anchor="#UEL"]]
53 -
57 +[[Usability evidence: plain English in finance>>doc:||anchor="#UEMO"]]
54 54  
59 +
55 55  ----
56 56  
62 +== {{id name="l"/}}Law ==
63 +
57 57  === {{id name="#l1"/}}1. Use simple language for legal terms. ===
58 58  
59 59  If information on your website is unclear your organisation could be taken to court and lose, even if content is approved by your legal department.
... ... @@ -65,7 +65,7 @@
65 65  
66 66  
67 67  Example:
68 -\\(% class="mark" %)Positioned at the top of a form, not hidden away in references section:
75 +\\(% class="mark" %)Positioned at the top of a form, not hidden away in references section.
69 69  
70 70  (((
71 71  "We collect personal information on this form under section 26 the Freedom of Information and Protection of Privacy Act, because it concerns our programs and activities (c), and it is necessary for planning and evaluating our programs and activities(e)."
... ... @@ -80,77 +80,79 @@
80 80  [Body copy]
81 81  (% class="mark" %)5 (1) This section describes direct sellers that are, and circumstances in which direct sellers are, exempt from the application of sections 19 to 22 (required contents, direct sales contracts, direct sales contract — cancellation, credit agreement respecting direct sales contract) of the Act."
82 82  
90 +== ==
83 83  
84 -=== {{id name="#m1"/}}3. Write medical information clearly. ===
92 +=== {{id name="#UEL"/}}Usability evidence: plain English in law ===
85 85  
86 -Users of the information might be in shock or anxious, which reduces cognition.
94 +[['Joseph Kimble—No, the law does not (normally) require legalese'>>url:http://www.ivacheung.com/2015/07/joseph-kimble-no-the-law-does-not-normally-require-legalese-editing-goes-global-2015/]] Editing Goes Global, 2015. Professor Joseph Kimble discusses the "psuedo-precision of legalese".
87 87  
96 +[[Plain language: the underlying research>>url:https://www.victorialawfoundation.org.au/sites/default/files/resources/Schriver_Karen%20Clarity2012.pdf]], Karen Schriver slide presentation, pages 29 to 35.
88 88  
89 -=== {{id name="#m2"/}} 4. Explain medical terms. ===
98 +[[The public speaks: an empirical study of legal communication>>url:http://works.bepress.com/cgi/viewcontent.cgi?article=1000&context=christopher_trudeau]], study by Christopher Trudeau (@proftrudeau on Twitter) containing case studies from solicitors about using legal language.
90 90  
91 -Medical terms are unlikely to be understood by your readers. It similar to assuming they would know a word in a foreign language. Follow the word or phrase with a plain English explanation.
100 +[[Richmond vs HRA>>url:http://www.alltrials.net/news/judgment-in-richmond-v-hra-judicial-review/]] A pharmaceutical company called Richmond took the Health Regulatory Authority to court because the website was confusing. A high court judge deemed the site 'unlawful' and ruled against the government. The site was cleared through a legal department. This set a precedent in the UK. You could still be sued even with all the legal language is there, if the information is not clear.
92 92  
102 +[[Plain English Campaign>>url:http://www.plainenglish.co.uk/campaigning/past-campaigns/legal/drafting-in-plain-english.html]] believes legalese is unnecessary and does not do what it was intended to. "The argument that clarity should be sacrificed for a document to be comprehensive does not stand up."
93 93  
94 -=== {{id name="#mo1"/}}5. Use clear language for financial information. ===
95 95  
96 -Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Write information so that it is easy for them to understand.
97 -
105 +----
98 98  
99 -=== {{id name="#mo2"/}}6. Explain financial terminology. ===
107 +== {{id name="m"/}}Medicine ==
100 100  
101 -Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
109 +People need letters and reports about their health from doctors and consultants to be easy to understand. And they need online information to be comprehensible. 
102 102  
103 103  
104 -=== {{id name="#mo3"/}}7. Give examples of conceptual financial arrangements. ===
112 +=== {{id name="#m1"/}}1. Write clearly. ===
105 105  
106 -A tracker or shared ownership mortgage is easier to understand if you give examples.
114 +Users of the information might be in shock or anxious, which reduces cognition.
107 107  
108 -This is important for credit arrangements where there is an initial interest rate that may change.
109 109  
117 +=== {{id name="#m2"/}} 2. Explain medical terms. ===
110 110  
111 -----
119 +Medical terms are likely not to be understood by your readers. It is likely assuming they would know a word in a foreign language. Follow the word or phrase with a plain English explanation.
112 112  
113 -=== {{id name="#UEL"/}}Usability evidence ===
114 114  
115 -==== Legal ====
122 +=== {{id name="#UM"/}}Usability evidence: plain English in medicine ===
116 116  
117 -[['Joseph Kimble—No, the law does not (normally) require legalese'>>url:http://www.ivacheung.com/2015/07/joseph-kimble-no-the-law-does-not-normally-require-legalese-editing-goes-global-2015/]] Editing Goes Global, 2015. Professor Joseph Kimble discusses the "psuedo-precision of legalese".
124 +[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
118 118  
119 -[[Plain language: the underlying research>>url:https://www.victorialawfoundation.org.au/sites/default/files/resources/Schriver_Karen%20Clarity2012.pdf]], Karen Schriver slide presentation, pages 29 to 35.
126 +[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
120 120  
121 -[[The public speaks: an empirical study of legal communication>>url:http://works.bepress.com/cgi/viewcontent.cgi?article=1000&context=christopher_trudeau]], study by Christopher Trudeau (@proftrudeau on Twitter) containing case studies from solicitors about using legal language.
128 +[['Clarity is king – the evidence that reveals the desperate need to re-think the way we write'>>https://gds.blog.gov.uk/2014/02/17/guest-post-clarity-is-king-the-evidence-that-reveals-the-desperate-need-to-re-think-the-way-we-write/]] GDS blog, Mark Morris, 2014
122 122  
123 -[[Richmond vs HRA>>url:http://www.alltrials.net/news/judgment-in-richmond-v-hra-judicial-review/]] A pharmaceutical company called Richmond took the Health Regulatory Authority to court because the website was confusing. A high court judge deemed the site 'unlawful' and ruled against the government. The site was cleared through a legal department. This set a precedent in the UK. You could still be sued even with all the legal language is there, if the information is not clear.
130 +[['Connecting with audiences: An evidence-based language sourcebook for the Department of Health'>>http://www.linguisticlandscapes.co.uk/pdf/DH%20Language%20Guidelines%20230710%20FINAL_for%20website_240114.pdf]] Linguistic Landscapes, July 2010
124 124  
125 -[[Plain English Campaign>>url:http://www.plainenglish.co.uk/campaigning/past-campaigns/legal/drafting-in-plain-english.html]] believes legalese is unnecessary and does not do what it was intended to. "The argument that clarity should be sacrificed for a document to be comprehensive does not stand up."
132 +[[NHS content style guide beta>>https://beta.nhs.uk/service-manual/content/how-we-write]], January 2019
126 126  
127 -====
128 -Medical ====
129 129  
130 -[[Guide to medical information>>http://www.plainenglish.co.uk/files/medicalguide.pdf]] from Plain English Campaign.
135 +----
131 131  
132 -[[Guidance on writing letters to outpatients>>http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf]] from Academy of Medical Royal Colleges.
137 +== ==
133 133  
134 -[['Clarity is king – the evidence that reveals the desperate need to re-think the way we write'>>https://gds.blog.gov.uk/2014/02/17/guest-post-clarity-is-king-the-evidence-that-reveals-the-desperate-need-to-re-think-the-way-we-write/]] GDS blog, Mark Morris, 2014
139 +== {{id name="mo"/}}Money ==
135 135  
136 -[['Connecting with audiences: An evidence-based language sourcebook for the Department of Health'>>http://www.linguisticlandscapes.co.uk/pdf/DH%20Language%20Guidelines%20230710%20FINAL_for%20website_240114.pdf]] Linguistic Landscapes, July 2010
141 +Many people do not understand their finances and it causes them problems. Complex terminology describing concept-heavy arrangements about a non-tangible resource makes things difficult for everybody.
137 137  
138 -[[NHS content style guide beta>>https://beta.nhs.uk/service-manual/content/how-we-write]], January 2019 
139 -
140 140  
141 -==== Finance ====
144 +=== {{id name="#mo1"/}}1. Use clear language. ===
142 142  
143 -[[A to Z of financial terms (PDF 87KB)>>http://www.plainenglish.co.uk/files/financialguide.pdf]] from Plain English Campaign.
146 +Dealing with financial issues can be stressful, which means your audience will have less cognitive capability available. Make your information easy for them to understand.
147 +\\
144 144  
145 -[[Plain English guide to financial term (PDF 686KB)>>https://www.nala.ie/resources/plain-english-guide-financial-terms]] from National Adult Literacy Agency, Ireland, January 2009.
149 +=== {{id name="#mo2"/}}2. Explain terminology. ===
146 146  
151 +Avoid using financial jargon. Acronyms and pseudonyms may make sense internally, but people using your services may not understand them.
147 147  
148 -(% class="box" %)
149 -(((
150 -See also:
151 151  
152 -* [[Plain English>>doc:Plain English.Plain English, simple sentences.WebHome]]
153 -* [[Simple sentences>>doc:Plain English.Simple sentences.WebHome]]
154 -* [[Specialist terms>>doc:Plain English.Specialist terms.WebHome]]
155 -* [[Words to avoid>>doc:Plain English.Words to avoid.WebHome]]
156 -)))
154 +=== {{id name="#mo3"/}}3. Give examples of conceptual arrangements. ===
155 +
156 +A tracker or shared ownership mortgage is easier to understand if you give examples.
157 +
158 +This is important for credit arrangements where there is an initial interest rate that may change.
159 +
160 +
161 +=== {{id name="#UEMO"/}}Usability evidence: plain English in finance ===
162 +
163 +[[A to Z of financial terms (PDF 87KB)>>http://www.plainenglish.co.uk/files/financialguide.pdf]] from Plain English Campaign.
164 +
165 +[[Plain English guide to financial term (PDF 686KB)>>https://www.nala.ie/resources/plain-english-guide-financial-terms]] from National Adult Literacy Agency, Ireland, January 2009.